Refund policy

 

We really hope you love your CocoSorella piece. Since each item is carefully handcrafted and made to order, we accept returns only if something isn’t quite right when your order arrives. If your piece arrives damaged, defective, or not up to standard, don’t worry — we’re here to help.

How it works:

  • Your item must be reported within 48 hours of delivery

  • Please include your order confirmation or email as proof

  • Send us a message at dear.cocosorella@gmail.com with a photo of the issue
    We’ll guide you through the next steps (and don’t worry — we’ll keep it easy)

Please don’t send anything back without contacting us first 💌

Not eligible for returns:

  • Sale items
  • Gift cards
  • Custom or personalized pieces
    (We hope you understand — these are made just for you)
  • Made-to-order pieces without defects

Something arrived damaged or wrong?

So sorry about that — email us right away and we’ll make it right. Promise.

Refunds

Once your return is received and approved, you’ll get your refund back to your original payment method within 10 business days.
If it’s taking longer than expected, just reach out — we’re here for you.